Please be advised that all online / web sales are final and Portsmouth Soap Company does not accept returns. However, an exception to this is if products arrive damaged, your order is incorrect, or product is not to your liking and you would like to trade it for another product as a credit. Shipping and handling is nonrefundable on returns. No cash refunds. Portsmouth Soap Company must be notified immediately upon receipt of damaged goods. Upon receipt of your order, please inspect the package for any damage, shortages, or incorrect order. Please report any errors within (48) hours of receiving your shipment.